I have not received an email after placing my order

We sincerely apologize for any concern this may have caused.

• The email may have been delivered to your spam or junk mail folder
• There may be an error in the email address you registered
• Emails from ogawaken.co.jp may be blocked by your email settings

are possible reasons.

Please check your spam or junk mail folder, and if you are still unable to locate the email, please do not hesitate to contact us.

You may also view your past orders by logging in to your account.

How can I check my past orders? (How to log in)