FAQ | Paris Ogawaken
About the Online Shop33
Online Shop: Delivery14
- Can I specify a delivery date or time slot?
- Can you deliver to a designated spot or a parcel locker?
- "Have you forgotten to complete your purchase?" email received
- How long will it take to receive my order after placing it? (How many days does it take from order to shipment?)
- How will the sender's name be listed on the courier slip?
- I have not received an email after placing my order
- Please tell me the delivery status of my order that is currently being shipped.
- Please tell me which delivery carrier you use.
- What are the shipping (delivery) charges?
- What happens if the package cannot be delivered due to the recipient's extended absence or change of address?
- What is the delivery address?
- What is your delivery area?
- Does shipping become free depending on the purchase amount?
- Is it possible to have items mailed from a store location or by phone?
Online Shop: Ordering10
- Can a noshi ribbon be added to only some of the items?
- Can you attach a noshi (gift) ribbon strip?
- Can you ship cakes?
- Could I have a bag with my purchase?
- Is it possible to return a product?
- I would like to check my past orders.
- I would like to use this as a gift — will a receipt or similar document be included?
- Purchase Limit per Item
- What is 'Select Sender'?
- What products are available in the online shop?
Online Shop: Payment4
In-Store: Our Shops10
- Can I make a reservation for a seat at Salon de Thé (café)?
- Can I make purchases outside of business hours? (About the vending machine)
- Can you ship confectioneries?
- Do you have a parking lot?
- How can I place a reservation for a product?
- Is a reservation required?
- I would like to visit the shop today — is it possible to reserve confectioneries in advance?
- Please tell me the location of your store.
- What are your business hours and regular closing days?
- What payment methods are accepted? (Can I pay by credit card?)
About Our Products23
- Can confections be stored in the freezer?
- Can I order a decoration cake (whole cake)?
- Can I still eat the product after the best-before date has passed?
- Could you tell me the sizes of your paper bags? (Which bag is suitable for Raisinwich?)
- Do you offer gift wrapping? (Please tell me about your packaging options.)
- Do you use trans fatty acids?
- Is it possible to store items frozen?
- It seems like the texture of Raisinwich has changed from before
- What is the best-before (use-by) date?
- When is Mont Blanc available for purchase?
- When is the peach pie available for purchase?
- Where can I purchase your products? (Are they available at department stores?)
- Can I purchase from Rakuten Ichiba, Amazon, Yahoo!, or similar platforms?
- How much alcohol is used in Raisinwich?
- Can I purchase Ogawaken 1905 (commemorative tin)?
- When is the mango pie available?
- How many servings are the uncut roll cakes, such as the Ogawaken Roll, Chocolat Soufflé, and Marron Soufflé?
- Where do your fruits come from?
- How many pieces come in a box of Raisinwich? (Do you offer individual sales or a box of 20?)
- How should I transport Raisinwich?
- Can you put Raisinwich and other baked goods together in one box?
- Is it possible to place a large-quantity order?
- Can I make a reservation for (or purchase) the Florentine?
About Paris Ogawaken1
Careers26
New Graduates: Selection Process10
- Are tours of your shops or factory available?
- Do you hire new graduates (including those expecting to graduate)?
- How many rounds of interviews are there?
- Is there a written examination?
- What do you prioritize in the selection process?
- Where can I find the job requirements?
- Are there any eligibility requirements to apply?
- How long does it take from application to hiring?
- Can graduates who are not new hires (second-time new graduates) apply?
- How can I apply?
Experienced Hires: Selection Process2
New Graduates & Experienced Hires: Life After Joining14
- Can I take maternity or parental leave?
- Could you tell me about your weekly holidays?
- Do you have dormitories or company housing? (Will moving expenses be covered?)
- Is it possible to have a side job?
- Please tell me about the onboarding process after joining the company.
- Where will the work location be?
- Is there a probationary period?
- Is there an opportunity to gain experience in both manufacturing and sales?
- What career paths are available?
- Is it easy to take paid leave?
- Is there a salary increase?
- Do you offer bonuses?
- Is there overtime work?
- Is your personnel system based on seniority?