What happens if the package cannot be delivered due to the recipient's extended absence or change of address?

For gift orders:

If delivery is not possible due to the recipient's extended absence, change of address, or similar circumstances, the package will be returned to the sender in accordance with the regulations of Yamato Transport, our designated delivery carrier（Yamato Transport's storage period is 2 days including the scheduled delivery date. The return process will begin on the 3rd day.）.

※ As cool delivery (temperature-controlled shipping) is used, delivery to parcel lockers or unattended drop-off cannot be specified.

Please also note that, in accordance with Yamato Transport's regulations, the return shipping cost from the recipient's address back to the sender will be borne by the sender in the event of a return.

For orders shipped to your own address:

If delivery is not possible due to absence or other circumstances, the package will be Paris Ogawaken returned in accordance with the regulations of Yamato Transport, our designated delivery carrier（Yamato Transport's storage period is 2 days including the scheduled delivery date. The return process will begin on the 3rd day.）.

※ As cool delivery (temperature-controlled shipping) is used, delivery to parcel lockers or unattended drop-off cannot be specified.

Please also be aware that we are unable to issue refunds for orders that could not be delivered due to absence or similar reasons.